FAQ

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Frequently Asked Questions

Shipping and Delivery

Where do you ship from?

We ship all orders from Peru.

Are shipping costs included in the price?

No, shipping costs and customs duties are not included in the item price.

Do you offer free shipping?

Yes! We offer free worldwide express shipping on orders over €150.

How is shipping calculated?

Shipping will be automatically calculated and added to your total during the checkout process.

How long will it take to process my order?

We usually take 2 to 3 business days (Monday to Friday) to process and ship your order.

How long will it take for my order to arrive?

Delivery times vary by region:

Americas: 2 - 3 business days

Europe: 4 - 5 business days

Asia / Oceania: 4 - 5 business days

Peru: 2 - 3 business days

What happens if I refuse my order due to unexpected customs fees?

If you refuse to accept the order, we reserve the right to charge you for both the outgoing and return shipping costs, as well as any additional customs fees.

What if an item is out of stock?

If an item is not in stock, we will inform you as soon as possible and provide you with various options, including a full refund within 15 days.

Returns and Exchanges

How do I initiate a return?

Please contact us at [email protected] to begin the return process.

What items are non-returnable?

All items in the Sale and Outlet section are non-returnable.

What's the timeframe for returns?

You must contact us within 7 working days from the reception of the item.

What condition should the item be in for a return?

The item must be in its original packaging, unworn, unwashed, and undamaged, with all tags intact.

How should I send back the item?

Please use a tracked shipping service for returns so that the items can be monitored.

PAYMENT METHODS

What payment methods can I use to pay for my order?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

What currencies can I use to place an order?

All our prices are listed in US Dollars (EUR).

Is a refund possible if the item's price changes after I've made a purchase?

Due to the ever-changing nature of fashion trends, stock availability, and customer demand, we are unable to offer refunds for price differences that may occur post-purchase.

When will I be charged for my order?

If your card receives authorization, the charge will be processed right away, and you'll get an email confirmation indicating a successful order. Should your card not be authorized, no charges will be applied.

How can I get a promo code to use against an order?

Join the mugencomputing community by subscribing through the form below to receive our exclusive discounts whenever they become available.

Can I use more than one promo code for my order?

No, only one discount code can be applied to each order.

What additional charges am I responsible for?

You are responsible for any additional charges levied by local authorities. Contacting your local customs authority, post office, or selected courier can help you determine the tax-free import threshold or calculate any additional fees that may apply.

What happens if I refuse the order due to unexpected additional fees?

Should you refuse the order because of unexpected additional fees, mugencomputing reserves the right to charge you for both outbound and return shipping costs, as well as any additional fees incurred.